Call Center Services Featured Article

Chatter Box to Acquire LCI Call Center in Cebu

By Mini Swamy
TMCnet Contributor

Realizing that LCI Solutions has a proven track record in business development in the BPO space throughout the Philippines, Chatter Box Call Center Ltd announced its decision to acquire LCI's facility in that location. An announcement to this effect was made on June 1, 2011.

LCI Solutions specializes in the starting or relocating of BPO companies and is expected to sell its 40-seat call center with 120 seat capacity utilizing three shifts. The center is located in Cebu, Philippines at Cortez Avenue, Mandaue City.

Chatter Box is expected to close the deal on or before September 2011 and will acquire all assets of the Cebu facility over a period of 90 days. LCI is also expected to extend its services to help Chatter Box acquire new clients.

LCI's established presence in the Philippines will be exploited by Chatter Box, which will transfer the benefits of competitive prices and transparency in service quality to its global customers. By offering a 30 percent lower price than the existing rate in the Philippines, Chatter Box hopes to help its clients have an incomparable price advantage.

By entering into a seat leasing arrangement with LCI, Chatter Box can enhance its virtual call center-based platform and provide its clients a competitive edge.

The management's primary objective at Chatter Box is to build a Mega Contact Center Solutions firm by exploiting the growth opportunities in the outsourcing industry not only in the Philippines, but also globally.