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Wightman Partners with Telax for Enhancing Customer Care

Wightman Telecom, a leading independent telephone company of Ontario, has announced that it has entered into a partnership with Telax, a leading provider of hosted call center solutions in North America, in its attempt to express its longstanding commitment in providing the finest quality customer service.

In a release, Tom Sullivan, Wightman vice president and general manager said that “This partnership delivers critical customer care technology for us to continue providing exceptional service to those who are most important to our success, our customers. In the end, Telax stood out as the logical choice, their technology is first rate and they subscribe to our core value of putting the customer first.”

Since its inception in 1908, Wightman has accomplished in positioning itself as a reliable telecommunications company in Ontario, providing seamless services to residential as well as business customers. As a result of the new partnership with Telax, Wightman would now be endowed with a more advanced customer care infrastructure. The integration with Telax Hosted Call Center's multichannel automatic call distribution (ACD) system would take Wightman’s network capabilities developed on the Metaswitch platform to new frontiers thereby enabling them to provide high quality service to clients beating their expectations.

In a release, Taras Kapanaiko, Telax vice president of operations, said that “Wightman Telecom is known for enhancing its customer’s lives by delivering advanced technologies reliably and with personalized service. We're very excited to be partnering with a storied organization with a long track record of bringing innovative solutions to their customers. Telax Hosted Call Center fits with Wightman's approach of innovation, reliability and superior customer service perfectly.”

With the seamless integration of Telax Hosted Call Center's highly sophisticated call center functionality with the Metaswitch Class 5 softswitch, Wightman has been enabled to facilitate customers with incomparable care and technical support for the multitude of its highly reliable products and services. The cloud based business solutions provided by Telax has helped clients in enhancing efficiency while slashing down costs facilitating the maximum utilization of human resources.


Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Jennifer Russell