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Convergys Extends Outreach to Colombia by Deploying High-Tech Contact Center

Convergys Corporation has announced that it has extended its outreach to Colombia with the deployment of a highly sophisticated contact center in Bogotá, also known as the Athens of South America, for facilitating the leading American corporations with best in class customer care services. The new contact center would reinforce the company’s position in Latin America along with its already operational offices and contact centers in Mexico, Brazil and Costa Rica.

In a release, Jorge Robledo, Convergys vice president of operations in Latin America, said that “Continued client demand for the high quality bilingual services Convergys (News - Alert) provides from Latin America is driving our growth in the region. Bogotá boasts a highly-educated bilingual population ideally suited to help ensure that Convergys continues to meet our global clients’ current and future need for superior technical and customer support, sales, and back office services.”

The large bilingual resource pool, along with a multitude of elite universities and colleges and the most modern transportation and telecommunications infrastructure, have resulted in Bogotá being chosen by Convergys as the ideal place for its latest venture in Latin America. Convergys, after furnishing one of Bogotá’s key commercial areas with sophisticated tools in contact center technology, has now been decisively involved in hunting for multiple talent levels including skilled contact center agents, support staff and managers in addition to near about 2,000 customer service experts.

The effective optimization of everyday dealings of customers in all the undertaken projects with the support of the effective blend of innovative technology, analytics and agent assisted services has helped Convergys in the alteration of client experience into a tactical differentiator while also accomplishing in enhancing customer rapport by providing its clients with proactive and agent assisted care.

Convergys continues to lay emphasis on talent development amongst their staff members by providing them with better opportunities for reaching higher positions within the company through the numerous development and training programs being organized. The company has demonstrated immense accomplishment in delivering business insight and process improvement methodologies to their clients through the exclusive permutation of operational brilliance, domain proficiency and pioneering technologies.


Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Jennifer Russell