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Frost & Sullivan Recognizes TeleTech with Customer Value Enhancement Award

By Rajani Baburajan
TMCnet Contributor

Market research agency Frost & Sullivan (News - Alert) recognized TeleTech, a provider of technology-enabled revenue generation, business process and on-demand solutions, with the 2010 North American Frost & Sullivan Award for Customer Value Enhancement of the Year.

The recognition is based on Frost & Sullivan’s recent analysis of the contact center outsourcing market. TeleTech (News - Alert) delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes.

Each year, Frost & Sullivan presents this award to a company that has demonstrated excellence in implementing strategies for proactively creating value for its customers with a focus on improving the ROI that customers receive from its services or products.

The 2010 award recognizes TeleTech's focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion, company officials said.

In addition to lead generation, customer acquisition, and account management solutions, TeleTech has introduced three new products to help drive additional revenue for its clients – service-to-sales, small and medium business (SMB) sales, and public sector sales. The launch of revenue generation service-to-sales solutions and social CRM strengthens TeleTech's commitment to grow its market share and customer base and extends its ability to provide a comprehensive suite of outsourced marketing, sales, and customer management solutions to its multinational clients.

“TeleTech's product suite supports every stage of the customer life cycle and includes end-to-end pre- and post-sales programs, from lead generation and nurturing, to direct sales and fully automated marketing campaigns, account management and retention programs, marketing analysis and modeling,” said Michael DeSalles, principal analyst, Frost & Sullivan.