Call Center Services Featured Article

Verint Systems Awarded Industry Awards for Solution Set

By Calvin Azuri
TMCnet Contributor

Verint Systems, Inc.’s Impact 360 Workforce Optimization suite from Verint (News - Alert) Witness Actionable Solutions, has been awarded several industry awards for its unified, analytics-driven, enterprise-enabled solution set.

Verint's Impact 360 IP Recording solution has been awarded the 2010 IP Contact Center Technology Pioneer Award, which recognizes companies offering an outstanding IP contact center product or service.

In addition, Impact 360 Workforce Management and Impact 360 Customer Feedback both have been named in the Call Centre Helper's Annual Top 10 List, which is an end of 2009 ranking based on what readers felt were the top contact center technologies.

Impact 360 Speech Analytics has been selected by the American Teleservices Association for its 2009 Technovation Award.

For its capability to help in extending and expanding the customer relationship, Impact 360 Quality Monitoring has been selected for the TMC (News - Alert) 10th Annual CRM Excellence Award.

The best CRM and call center offerings, which were introduced during the past year, are highlighted in SearchCRM.com's 2009 Product of the Year program. Verint's Impact 360 Workforce Optimization suite was declared the winner in the workforce category, which is based on the criteria of innovation, performance, ease of integration into environment, ease of use and manageability, functionality and value.

The editors of Internet Telephony have recognized Verint for its strong dedication toward quality in context to the growth of the IP communications industry. The company has been awarded the latest 2009 Product of the Year status and its Impact 360 Recording solution has been selected for its product vision, leadership and thoroughness.

The editors of Customer Interaction Solutions have selected Verint's Impact 360 Workforce Management for its focus on product and service innovation.

The Communications Solutions 2009 Product of the Year awards are awarded to those companies that have created innovative products and services facilitating voice, data and video communications or a combination of them. Impact 360 Quality Monitoring was one of the solutions recognized for its ability to assist organizations in using the captured data from the telephone, e-mail, and the Web for increasing revenue, manage performance, processes, and costs, and enhancing customer satisfaction.

For more information, visit Verint.com.