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Convergys' Solution Picked by a Leading Asia-Pacific Telecom Provider

By Rajani Baburajan
TMCnet Contributor

Convergys Corporation, a provider of customer relationship management solutions, announced it has successfully completed a complex customer migration at a leading telecommunication and information service provider in the Asia Pacific region.

The project, carried on time and on budget, includes a Convergys (News - Alert) Smart BSS Solutions upgrade at the telecom provider.

The client is a nationwide cellular postpaid services provider, offering two brands, one on a Code Division Multiple Access or “CDMA” network and the other on a Global System of Communications or “GSM” network.

Convergys Smart BSS Solutions support convergent services and help companies minimize risk, reduce operational costs, and generate revenue, according to company officials.

The telco had been running and maintaining two separate installations of Convergys

Rating and Billing Manager Smart App to support the brands’ subscribers, Convergys officials said.

By consolidating its billing platforms, the telco wanted to drive efficiencies in its operations, which would also enable it to offer bundled services to its CDMA and GSM network subscribers.

As the services involved both CDMA and GSM, the migration was particularly complex, according to Convergys officials, because each of them has its own tariff, marketing, rating, and network structure. To make things further complex, the migration also included a system upgrade for its CDMA subscribers.

Despite these challenges, Convergys completed the migration and upgrade successfully on time and on budget, Convergys officials added.

“The client had a vision of how it could drive cost savings and, at the same time, better serve its subscribers,” said Bob Lento, president, Information Management, Convergys, said.

"Our solutions, migration, and implementation expertise made that vision a reality,” Lento said.

With the timely completion of the project, the client and its subscribers could quickly realize the benefits from a streamlined billing operation, which includes the ability to bundle attractive service offerings in an efficient and cost-effective manner, according to Lento.

In a recent collaboration announcement with CTI Group (News - Alert), Convergys said it is integrating CTI Group's advanced A7 analytics technology into the Convergys Smart Enterprise Solution. Read the full report here.