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TMCNet:  Spanlink Communications Introduces OnGuard Managed Services

[February 25, 2013]

Spanlink Communications Introduces OnGuard Managed Services

Feb 25, 2013 (Close-Up Media via COMTEX) -- Spanlink Communications, a Cisco contact center and customer collaboration solutions partner, unveiled OnGuard, its new support and managed services offering.

According to a release, OnGuard offers maintenance, proactive monitoring and managed services for Cisco collaboration and contact center solutions, resulting in minimized risk and maximum uptime for contact centers and businesses of all sizes.

"We've spent the last ten years building a legacy of customer-first support services for Cisco contact centers of all types," said Mark Langanki, Spanlink's executive vice president of engineering and operations. "OnGuard is a culmination of our technical expertise and acute understanding of the customer experience. We are fully invested in the success of our customers' Cisco solutions, and OnGuard helps us protect this investment." OnGuard was developed specifically for monitoring and maintaining Cisco solutions and third-party applications that integrate in to the Cisco environment.

"Less than one percent of Cisco partners have achieved the Cisco Master Service Provider Certification for cloud and managed services. This expertise, combined with the Spanlink Guarantee, provides our customers with unparalleled confidence in the support we provide," said Langanki. "We guarantee results and peace of mind at the same time." Spanlink Communications is a provider of Cisco Collaboration and Contact Center solutions.

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