Call Center Software

[February 19, 2013]

CommuniTake Releases New Multi-Channel Support Capabilities Designed to Power Holistic Care Approach

CommuniTake today launched the industry's most advanced and complete support platform leveraging unique remote access technology. The new platform offers great potential as it is fundamentally changing the way service providers can realize increased support productivity and reduced costs by using multi-channel care approach. New key features of the CommuniTake solution include:

• Device Repair solution for real time device diagnostics followed by remote activation of resolution scripts, for simplified support without complete device takeover.
• Comprehensive remote support for iOS devices, including remote screen capture sharing, clientless remote configuration via profiles management, textual guidance scripts, diagnostics, chat and more.
• Full remote device control capabilities and semantic knowledge search, integrated in a robust enterprise mobility management solution.
• Support of next generation mobility devices such as car terminals, set-top boxes and Interactive TVs.
• New, intuitive scripts engine for generating interactiv flows encompassing textual guidance, on-device navigation and one-click applications installation, which can be deployed across multiple support systems.
• Active Care framework for aggregating device diagnostics into a central database for generating actionable insights and allowing proactive care policies.

"We listened to our customers and focused on delivering features like self-service and automated resolution flows to help them be better at managing their support challenges," said Ronen Sasson, CommuniTake CEO. "One important goal for us over this year is the need to deliver service providers with new ways to address the emerging support liabilities. It is about centralized diagnostics and resolution tools for easier monitoring of the user experience. The value lays in the combination of solutions so no matter the channel, the support practices will always be the most competent and cost-effective without compromising on service security and quality."

About CommuniTake Technologies

CommuniTake is recognized as a front-runner in remote access and remote control technology for mobile devices. It established an industry first by combining advanced enterprise mobility solutions with a full remote support stack. CommuniTake introduces operators to (1) a cost cutting support solution waterfall encompassing preventive care via on-device and portal self-troubleshooting, assisted care via community support and efficient care via contact center remote support and (2) new revenue generating VAS opportunities based on white label enterprise mobility management solutions, premium support and mobile data recovery.

The CommuniTake products have been implemented at leading service providers and global corporations.

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