Call Center Software

[February 12, 2013]

Amcom Software Supports HIPAA-Compliant Smartphone Texting for Greater Baltimore Medical Center Physicians

Amcom Software, Inc. today announced Greater Baltimore Medical Center (GBMC) is adding its HIPAA-compliant smartphone texting solution to their existing Amcom healthcare communications system. The 270-bed community hospital joins more than 250 other healthcare organizations in adopting Amcom Mobile Connect® for its providers. GBMC is adding secure smartphone texting to support its strategic objective to move answering services for 25 affiliated physician practices from a third-party provider to their internal operators.

"We saw an opportunity to save money on operating expenses and use talented existing staff to provide an internal, fully functioning 24-hour answering service," said Josh Van Rueden, Desktop Manager at GBMC. "Amcom is helping this process by facilitating that communication and allowing physicians to securely receive and respond to messages on their mobile devices."

Amcom lets GBMC quickly reach providers on their smartphones, Wi-Fi phones, and other devices. Whether GBMC clinicians are using hospital-issued devices or personal ones, a secure, separate inbox provides ease of message management and offers remote-wipe capabilities in the event the device is lost or stolen.

GBMC will also benefit from Amcom Mobile Connect's inegration with its existing Amcom online staff directory and on-call schedules. "On-call schedules are continually changing," Rueden said. "With Amcom, practice managers can update these schedules online, and changes are automatically available to our staff answering calls for the practices." In fact, those using the solution can easily look up a particular on-call physician or search by role (e.g., on-call cardiologist) to send a message to the right person at any time.

"Over the past year we have experienced tremendous growth in the adoption of Amcom Mobile Connect," said Colin Balmforth, President, Amcom Software. "Hundreds of hospitals are now using Amcom to manage critical communications, enabling caregivers to quickly contact one another while preserving the security of patient information. I am very pleased that our solutions are helping so many caregivers simplify their daily communications."

About Greater Baltimore Medical Center
GBMC HealthCare system includes Greater Baltimore Medical Center, a 270-bed acute care not-for-profit hospital which opened in 1965 and provides Health, Healing and Hope; Greater Baltimore Medical Associates, a group of more than 40 multi-specialty physician practices on the hospital's Towson campus and locations across the region; Greater Baltimore Health Alliance, an alliance of GBMC-employed and private practicing physician partners; Gilchrist Hospice Care, Maryland's largest hospice organization offering care in-home as well as in a 34-bed inpatient center on the GBMC Towson campus�and at a 10-bed inpatient center in Howard County; and the GBMC Foundation, which raises funds to support the organization's mission. For more information, visit www.gbmc.org

About Amcom Software
Amcom Software, a subsidiary of USA Mobility (News - Alert), Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935 or go to http://www.amcomsoftware.com or find us on Twitter (News - Alert) @AmcomSoftware.

Amcom Mobile Connect is a trademark of Amcom Software.

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