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KANA Express Cloud Customer Service Solution Named CUSTOMER Magazine 2012 Product of the Year
SUNNYVALE, CA, Feb 05, 2013 (MARKETWIRE via COMTEX) --
KANA Software, Inc., a global leader in customer service solutions
delivered on-premise or in the cloud and used by more than 900
organizations worldwide, including half of the Global 100 and 250
government entities, today announced that KANA Express was named a
2012 Product of the Year by CUSTOMER Magazine.
The winners were named by TMC, a global, integrated media company,
and the awards presented by its premier publication, CUSTOMER
Magazine. According to TMC, the award recognizes the best in the
customer service industry, having demonstrated a devotion to
excellence in enhancing the customer experience and driving growth in
the contact center industry through innovative products and services.
By being named to the 2012 Product of the Year list, KANA
demonstrates its dedication to quality in solutions that benefit the
customers' overall experience as well as ROI for companies that use
them.
"We are delighted that KANA Express -- our cloud service offering
designed specifically for the needs of the global mid-market -- was
named a 2012 Product of the Year by CUSTOMER Magazine," said James
Norwood, CMO for KANA. "This designation reinforces our commitment to
help companies quickly and easily manage all customer service
interactions from a single platform and deliver a differentiating
customer experience with rapid and tangible return on investment."
KANA Express is an enterprise class, multi-channel cloud customer
service solution for the mid-market. It uses the Software as a
Service (Saas) model which provides enterprise levels of staffing,
support, and infrastructure previously out of reach for this market
and provides a complete suite of integrated multi-channel contact and
knowledge management capabilities to support improved customer
service quality, accuracy and response times -- with a deployment
model and subscription-based price point that is ideal for mid-market
customers with 20-200 agents.
About KANA Software
KANA makes every customer experience a good
experience. A global leader in customer service solutions delivered
on-premise or in the cloud, KANA lets organizations take complete
control over customer service interactions, so they can take care of
customers, while managing costs and reinforcing brand. By unifying
and maintaining context for customer journeys across agent, web,
social and mobile experiences, KANA solutions have reduced handling
time, increased resolution rates and improved net promoter score
(NPS) at more than 900 enterprises, including half of the Global 100
and more than 250 government agencies. KANA is based in Silicon
Valley, California and has offices worldwide.
Follow KANA on Twitter: http://twitter.com/KANAsoftware
KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective
owners.
Contact:
Erin Lutz
Lutz PR for KANA Software, Inc.
+1 949 293 1055
Email Contact
SOURCE: KANA
http://www2.marketwire.com/mw/emailprcntct id=E00C551008D0CB4A
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