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Fast Growing WhyNotLeaseIt Provides Superior Service With AltiGen's MaxACD for Lync
SAN JOSE, CA, Jan 28, 2013 (MARKETWIRE via COMTEX) --
AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of
integrated Microsoft-based Unified Communications solutions, today
announced that consumer leasing company WhyNotLeaseIt has deployed
AltiGen's MaxACD contact center solution for Microsoft Lync(TM) as
part of its Microsoft infrastructure.
WhyNotLeaseIt is a fast growing specialty consumer finance company
with an innovative, technology driven business model. The Company is
headquartered in Manchester, NH and conducts business on a national
basis. Through mainstream third-party retail partners located
throughout the United States, including an extensive network of
independent dealers and a growing number of major regional and
national chain furniture, electronics and appliance retailers,
WhyNotLeaseIt provides consumer leases that finance nonprime
borrowers who have limited or no access to other credit options.
In the last few years the company has experienced exponential growth
through agreements with national and regional retailers. Based on
anticipated expansion, the company began to evaluate solutions that
could scale quickly and affordably. In 2012 WNLI implemented
Microsoft Lync as its unified communications voice solution to
provide a flexible, integrated infrastructure. The company then
selected AltiGen's MaxACD for Lync after evaluating a number of other
available contact center solutions.
"When we started doing our homework, the MaxACD product stood head
and shoulders above the other offerings," said WhyNotLeaseIt CIO
Scott Pratt. "We felt the cost was reasonable, and it was clear that
AltiGen's product was very complete out of the box. The agent's
client integrates nicely with the Lync client, the Supervisor makes
it easy to coach agents and the reporting package required zero
customization in our environment. The administration was also quite
easy to learn. Some contact center products require days of training,
but MaxACD is Windows based and follows Windows logic. We've also
implemented redundancy with MaxACD. To do that with a legacy product,
the costs would have been out of this world."
MaxACD for Lync has enabled WNLI to easily monitor queue times,
address abandoned calls and staff appropriately. The solution can
easily and affordably scale to accommodate the company's rapid
expansion. Most importantly, the company is able to provide a
consistent, high level of service to its customers. "Our 'wow'
results show it is working," said Pratt.
"WhyNotLeaseIt is an innovative company that has been able to drive
explosive growth in a difficult economy," said AltiGen VP of Sales
Mike Plumer. "Without spending a fortune, they have implemented an
all software solution that provides the tools managers and agents
need to do an outstanding job. That's the power of a Microsoft
Unified Communications solution. We are very happy to add them to a
growing base of successful MaxACD for Lync deployments."
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX:
ATGN) is a leading provider of 100% Microsoft-based VoIP business
phone systems and Unified Communications solutions. Having more than
10,000 customers around the world, AltiGen solutions are designed for
high reliability, ease of use, seamless integration to Microsoft
infrastructure technologies, and are built on a scalable, open
standards platform. AltiGen's worldwide headquarters is in Silicon
Valley, California, with international operations based in Shanghai,
China. Local sales, service and support are provided by AltiGen's
worldwide network of over 300 certified partners. For more
information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking
statements within the meaning of Section 21E of the Securities
Exchange Act of 1934, including, without limitation, statements
regarding the continued effectiveness of our MaxACD Contact Center
integrating with the Lync client, which allows for easy monitoring of
queue times, addressing abandoned calls, staffing, and our ability to
provide easy administration, affordable scalability, as well as
redundancy. The forward-looking statements contained in this press
release are also subject to unknown risks and uncertainties,
including but not limited to, risks related to AltiGen's limited
operating history. For a more detailed description of AltiGen's
performance, please refer to AltiGen's audited Annual Report filed
with the OTCQX over-the-counter market for the fiscal year ended
September 30, 2012. Since these statements involve risks and
uncertainties and are subject to change at any time, the Company's
actual results could differ materially from expected results.
Forward-looking statements speak only as of the date the statement
was made. The Company does not undertake any obligation to update any
forward-looking statements.
SOURCE: AltiGen Communications
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