Call Center Software

[January 15, 2013]

Xerox in Leaders Quadrant of Gartner's 2012 Global Customer Management Contact Centers Report

Xerox (NYSE: XRX) has been named to the Gartner (News - Alert), Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.¹

The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market's direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.

"We live in a world that's very connected, and customers expect, and even demand to receive immediate care from brands," said Connie Harvey, chief operating officer, Xerox Commercial Services. "We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs."

Through 54,000 customer management agents, Xerox handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 languages. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Xerox

With sales approaching $23 billion, Xerox (NYSE: XRX) is the world's leading enterprise for business process and document management. Its technology, expertise and services enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.

Note: To receive RSS news feeds, visit http://news.xerox.com/rss. For open commentary, industry perspectives and views visit http://twitter.com/xeroxcorp, http://realbusinessatxerox.blogs.xerox.com, http://www.facebook.com/XeroxCorp, http://www.youtube.com/XeroxCorp.

XEROX^®, XEROX and Design^® are trademarks of Xerox in the United States and/or other countries.

¹ Gartner, Inc., Magic Quadrant Customer Management Contact Center Business Process Outsourcing, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.

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