Altitude integrates uCI applications with Cisco Contact Center solutions
Dec 11, 2012 (Datamonitor via COMTEX) --
Altitude Software, a provider of contact center technology, has announced the availability of Altitude uCI applications integration with the latest Cisco Contact Center solutions, namely Cisco Unified Communications Manager 8.6 and Cisco UCC solutions.
The Altitude uCI customer interaction management suite enables contact centers to deploy applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions. A partner network, including integrators such as Spanlink, Wipro and Tata Consulting Services are working with Altitude Software and Cisco to deliver integrated solutions to contact centers worldwide.
Altitude Software solutions have a track record of integration with Cisco solutions to provide contact centers with unified agent desktops, agent script development, multimedia handling, and deployment and management of outbound campaigns. Contact Centers note the improved ability to develop and manage agent scripts and call campaigns, saving time and money while increasing customer satisfaction, Altitude said.
"Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results," stated Miguel Lopes, Marketing vice president at Altitude Software. "Altitude Software's powerful applications can help Cisco customers deploy flexible technology that protects their investment while effectively improving, in real time, key operational and business processes in the contact center."
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