|[November 29, 2012]
Verint's Enterprise Workforce Optimization and Voice of the Customer Solutions Recognized in Asia Pacific for Driving ROI and Business Value
MELVILLE, N.Y. & HONG KONG --(Business Wire)--
Systems Inc. (NASDAQ: VRNT) today announced that it has received
multiple honors for market and technology leadership in the Asia Pacific
market. Among recent awards are those from analyst firm Frost & Sullivan
and the International Customer Management Institute (ICMI). These honors
reinforce the ways that Verint's (News - Alert) customer-centric workforce optimization
and voice of the customer analytics software continues to help
organizations enhance customer experiences and heighten loyalty,
identify revenue opportunities and competitive advantages, and improve
performance and profitability.
Frost & Sullivan (News - Alert) Affirms Verint as Leader in Asia Pacific Market
Based on its recent analysis of the Asia Pacific contact center market,
Frost & Sullivan recognized Verint with the 2012 Best Practices Award
for "Asia Pacific Market Share Leadership Award" for call monitoring
systems. The company also was named the 2012 "Call Monitoring Vendor of
the Year" in the firm's latest Australian contact center market report.
Through its awards program, Frost & Sullivan recognizes organizations
for demonstrating outstanding achievement and superior performance in
areas such as leadership, technological innovation, customer service and
strategic product development.
"Verint has continued its focus on product innovation and ways to
enhance customer value and market expansion," says Krishna Baidya,
industry manager, Asia Pacific ICT Practice, Frost and Sullivan. "In
2011, the company added greater analytics and Voice of the customer
capabilities to further enhance its flagship Impact 360®
Workforce Optimization™ suite. Leveraging its strong product
portfolio that enables enterprises to gain deeper insight into customer
interaction across a variety of channels and visibility of enterprise
performance, Verint secured its leadership position with key wins across
leading verticals in all markets in the region."
Baidya adds, "Capturing more than 53 percent market share in the Call
Monitoring Systems segment in Asia Pacific, Verint maintained its
leadership, making it a worthy recipient of this award."
"We are honored to receive multiple awards for our solutions," says Ady
Meretz, president, Verint Enterprise Intelligence Solutions™
and Verint Video Intelligence Solutions™, Asia Pacific.
"Recgnition from the industry further reinforces our momentum in the
fast growing voice of the customer analytics market, and reinforces our
workforce optimization leadership position in Asia Pacific. As ever, we
are committed to providing best-in-class solutions and customer care
that our customers value in improving their business performance."
Best-in-Class Voice of Customer Solution Recognition
Adding to Verint's award-winning recognition of its voice of the
customer analytics solutions, the following awards reinforce the
company's innovative technology and customer value:
UBM/ICMI's China 2012 "Best Innovative Technology"
with this honor in July 2012, Verint was recognized for technology
leadership in the Chinese market. In particular, the company was cited
for having the best innovative technology in the area of Voice of the
Customer Analytics. The UBM/ICMI is accredited by the Client Contact
Center Standard Committee (CCCS) and China IT Promotion Association
UBM/ICMI's China 2012 "Best Practices Award"
Practices Award, also received in July 2012, was presented to both
Verint and Zhejiang Mobile, part of China Mobile (News - Alert) and one of the
largest mobile network operators in the world, in recognition of the
customer value achieved in deploying a speech analytics project. This
honor highlights Verint's position in the market, its achievements in
the telecommunications sector, and the strategic role its technology
plays in helping organizations improve service quality, agent
performance and customer satisfaction.
51 Call Center's China "Best Contact Center Application Solution"
Additionally, Verint received the voice of customer
analytics category honor from 51 Call Center in September 2012. This
award was based on evaluation criteria that spans across process,
people, platform and performance. Verint earned this honor based on
its contribution of innovative solutions to the contact center
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and
Security Intelligence Solutions™ helps worldwide
organizations capture and analyze complex, underused information
sources-such as voice, video and unstructured text-to enable more
timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner network.
Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended July 31, 2012, and other filings we make with the
SEC (News - Alert). The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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