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Feature Articles


Call centers are only as good as the agents who staff them. But, in order to allow call center agents the best opportunity to be all that they can be, it is important to provide them with the best types of call center software. With the right combination of people and software, call centers can be efficient and effective business tools.



Showrooming is the new trend that is sweeping the American market. Many brick and mortar sellers have tried hard to find an answer to this new trend in vain.



CSI Leasing recently stated that with the new SalesDesktop, InvisibleCRM's Outlook integration solution for Salesforce.com, it is going to increase the productivity of its teams who have been dynamically using Salesforce.com CRM. CSI Leasing's field sales teams encountered several challenges in using Salesforce.com, and by installing InvisibleCRM's SalesDesktop across the target teams it was able to overcome those challenges.



While many organizations keep harping on a good CRM, the dynamic and demanding communications space seems to require more than just that. Remember, contact centers survive on satisfied customers and with customers dictating how they wish to communicate, but these days it takes a lot to please them.



Verint, a provider of actionable intelligence solutions, stated that its Customer Advisory Council for 2012-2013 include Atento, Associated Banc-Corp, Blue Cross Blue Shield of Louisiana, Coca-Cola Refreshments, Combined Insurance, Holland America Line, Navitor, SCANA Corporation, VSP Global, Xerox and many other global companies.



iRise, a leader in visualization software at the enterprise level, has joined forces with SAP to make its platform adapt more quickly to customer needs. SAP has a long track record of rapid adjustment.



Xactly Express is an application that allows sales reps to track their individual progress and potential payouts with the help of an easy-to-use dashboard that follow successes in real-time. Company leaders can track markets and payouts at a glance.



Autodesk Inventor 3D CAD software products provide a comprehensive, flexible set of software for 3D mechanical design, product simulation, tooling creation, engineer to order, and design communication. By allowing it to produce an accurate 3D model that can help it design, visualize, and simulate user's products before they are built, Inventor takes users beyond 3D to Digital Prototyping.












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